For most people the words “boss” and “leader” mean the same thing in a business environment. However, the subtle differences between the two can mean either success or failure. Which characteristics do you think are most important?

The Difference Between Being a Boss and Being a Leader

• The Shades of Gray.
  Bosses usually see the world as black or white. A boss will often insist that something be done their way, which is the only right way, and not allow creative freedom, a change in efficiency, or improvements in the way things have always been done. On the other hand, a leader focuses on all the shades of gray in between. They can review a project or person based on their individual merits and encourages growth across the board.
• Teach, Don’t Tell.
  There is a current push to eliminate the word “bossy” to describe strong personalities. The term implies a sense of domination and control. A person is usually not called bossy if they are admired by their peers and employees. A boss may tell their employees how to do their jobs, but a leader will teach. A leader is someone who shares knowledge and take individual learning styles into account.
• Manage with Trust, Not Fear.
  Dissatisfaction with management is the top reason cited for quitting a job. A relationship that is built on fear does not have a solid foundation. They could fear retaliation or being fired if they don’t get things right immediately. This breeds resentment rather than loyalty. Instead, a leader gains the trust of their employees. They aren’t afraid to get their hands dirty and will lead by example. Employees trust leaders and will talk with them about uncomfortable or difficult problems.
• Coach, Not Criticize.
  Bosses frequently use intimidation and criticism to attempt to correct negative behavior or drama in the office. A leader understands that positive reinforcement and praise will produce better, more consistent results. Creating a coaching plan to help an employee live up to their expectations while encouraging them to use their own strengths will enhance their performance.

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